Compassion, empathy and trust are essential building blocks to fostering an employee engagement experience that will be remembered from the first day on the job to the last. During NPMA’s Academy in Orlando, Fla., last month, several pest management professionals shared why these traits matter.

Samantha Forrest, territory manager at Corteva Agriscience, Joleen Matthews, American Pest project management and IT director, and Jennifer Fox, director of service delivery at Rentokil Terminix, led the employee engagement discussions on what employee culture means and why companies often struggle with engagement.